Last Updated: July 22, 2025
Overview
At Casino Compare, we are committed to delivering a high-quality experience to all our users, partners, and stakeholders. We take every concern seriously and view complaints as opportunities to improve. This policy outlines how complaints can be submitted, reviewed, and resolved regarding any aspect of our platform, including our reviews, blogs, guides, and services.
Who This Policy Applies To
This policy is open to anyone wishing to raise a complaint, including:
- Users and readers of Casino Compare
- Business partners or service providers
- Employees and contractors
- Other relevant stakeholders
What You Can Report
We accept complaints related (but not limited) to the following:
- Content: Accuracy, quality, or reliability of published materials
- Customer Service: Interactions with our support or editorial staff
- Website: Issues with site performance, accessibility, or usability
- Conduct: Unprofessional behavior by Casino Compare representatives
How to Submit a Complaint
Complaints can be submitted through the following channels:
Contact Form: https://www.casinocompare.vip/contact/
Mail:
26th Floor, Menarco Tower,
Bonifacio Global City, Philippines
To help us address your complaint effectively, please include:
- Your full name and preferred contact method (email or phone)
- A detailed description of the issue
- Any relevant dates, screenshots, links, or supporting evidence
How We Handle Complaints
- Acknowledgement: We will confirm receipt of your complaint within 2 business days.
- Investigation: Our team will thoroughly review the issue, collecting relevant facts and context.
- Resolution: We aim to resolve most complaints within 5 business days. If more time is needed, we will let you know.
- Communication: You’ll receive timely updates about our progress and the final outcome.
- Escalation: Complaints requiring further review will be escalated to senior team members or department leads.
Privacy and Confidentiality
All complaints are handled confidentially. Any personal data submitted will be protected in accordance with our Privacy Policy and applicable data protection laws.
No Retaliation Guarantee
We support a safe and respectful environment for raising concerns. No individual will face retaliation or unfair treatment for making a complaint in good faith.
Continuous Improvement
We welcome feedback on how we handle complaints. Your insights help us refine our processes, improve our services, and build stronger relationships with our audience.
Contact Us
If you wish to file a complaint or ask about our complaint-handling process, please reach out.
Address: 26th Floor, Menarco Tower, Bonifacio Global City
Contact Page: https://www.casinocompare.vip/contact/